Last updated: 28 October 2026
This policy applies to payments made to Gravity Consultancy for Insta Leads plans, add-ons and extra
capacity, through Razorpay, Cashfree, UPI or bank transfer. It should be read with our Terms & Conditions.
1. Cancellation
- Plans and add-ons do not renew automatically and we never auto-debit your account. To cancel, simply do not pay for the next billing period.
- You can also ask us to close your account at any time by emailing vaithy@newgc.in.
- After cancelling, you keep access until the end of the period you have already paid for. There is no cancellation fee.
- A UPI or bank-transfer payment request that you have not paid yet can be cancelled from your Billing page, and nothing is charged.
2. Refunds we always give
You get a full refund if:
- you were charged twice for the same plan or add-on (duplicate payment);
- money was taken but the plan or add-on was not activated, and we cannot activate it within 2 working days of you contacting us;
- you were charged an amount different from the price shown at checkout (the difference is refunded).
3. New subscriptions — 7-day refund
If you buy your first paid plan and it does not work for your business, you can ask for a full refund within
7 days of the payment. This applies once per business and does not apply to renewals or plan changes.
4. Payments that are not refundable
- Renewals and the unused part of a billing period after the first 7 days — you keep access until the period ends instead.
- One-time add-ons once they have been activated.
- Extra capacity and AI credits that have been used.
- Accounts suspended for breaking our Terms & Conditions.
If something went wrong on our side, such as a long outage or a feature not working as described, write to us — we look at each case
fairly and may offer a partial refund or extra days on your plan.
5. How to ask for a refund
- Email vaithy@newgc.in from your account's email address.
- Include your registered email, the payment date and amount, and the payment or transaction ID (or UPI reference / UTR).
- We reply within 2 working days to confirm whether the refund is approved.
6. How and when you get the money
- Approved refunds are sent within 5–7 working days of approval, to the original payment method — the same card, bank account, UPI ID or wallet, through Razorpay or Cashfree where you paid online.
- UPI and bank-transfer payments are refunded to the account they came from.
- Your bank may take a few more days to show the money. If you have not received it within 10 working days of approval, contact us with the refund reference we sent you.
- GST is refunded along with the amount where the tax invoice is cancelled or a credit note is issued.
7. Payments to businesses that use Insta Leads
If you paid a business through an invoice, appointment link or Mini Store powered by Insta Leads, your payment went
to that business, not to us. Please contact the business for cancellations and refunds — their name and contact details are on your
invoice, booking or order page. We are happy to help you reach them if needed.
Accounts set up by an Insta Leads partner (reseller). If a partner set up your Insta Leads account, you bought
your plan from that partner and paid them, at their prices. Please ask your partner for cancellations and refunds. A partner's own
payments to us for its clients are covered by this policy.
8. Contact us
- Business
- Gravity Consultancy (operator of Insta Leads)
- Address
- 28B, Vetri Nagar, Ammachathiram
Thepperumanallur,
Kumbakonam - 612103 - Email
- vaithy@newgc.in
- GSTIN
- 33AAHFG0175B2ZZ
- Website
- instaleads.in · App: app.instaleads.in